FREQUENTLY ASKED QUESTIONS

What should I do for vehicle reservation and payment?

What should I do to rent a car?

🔴 After completing your selection on our website www.apprentacar.com.tr, you can make a reservation by paying with your Visa, Mastercard, or Amex credit card.

🔴 You can also make a reservation by calling +90 224 234 0 555.

Do you accept payments other than credit cards?

🔴 No. We do not accept cash, debit cards, or virtual cards.

Can I pay with someone else's credit card?

🔴 No. The credit card used for payment must match the driver's information.

Can I pay at the office?

🔴 There is an option to pay at the office on our website.

🔴 You can make a reservation with payment at the office by phone (+90 224 234 0 555).

🔴 This option may not be available during busy periods, so early reservations are recommended.

What should I do for vehicle reservation and payment?

How can I pick up the vehicle I reserved?

Vehicle Delivery and Return

How can I pick up the vehicle I reserved?

🔴 All you need to do is come to our office with your driver's licence and credit card.

What should I pay attention to when picking up the vehicle?

Before signing the vehicle rental agreement:

🔴 You must have your driver's licence, ID card or passport with you.

🔴 Your credit card must have sufficient limit to cover the deposit and rental fee.

🔴 Your residential address and phone number will be recorded in the agreement.

🔴 Don't forget to take a copy of your contract.

What should I do if I am given a different vehicle?

🔴 If the vehicle group you reserved is not available, a vehicle from a higher group will be provided (at no extra charge).

Things to note when picking up the vehicle:

🔴 Check the odometer.

🔴 Report any damage or defects to the authorities.

🔴 Get information about safety equipment and accessories.

How can I return the vehicle?

🔴 Simply return the vehicle to the office where you rented it.

🔴 If you wish to return it to a different city, you can do so by paying a one-way delivery fee.

🔴 For more information, please call 0 224 234 0 555.

How can I pick up the vehicle I reserved?

What is the Additional Coverage package? Why should I purchase additional coverage?

Additional Services and Coverage Packages

🔴 Mini + Package

🔴 Reduces the deductible by 25%.
🔴 One bodywork damage claim within the 7,500 TL declaration limit does not require a report.
🔴 Tyre or glass insurance does not require a report for damage to one tyre or one piece of glass.

🟡 Gold + Package

🔴 Reduces the deductible by 50%.

🔴 One bodywork damage claim within the 7,500 TL declaration limit does not require a report.
🔴 Tyre or glass insurance does not require a report for damage to one tyre or one piece of glass.

🔴 Optional Liability Insurance is included.

🔘 Platinum + Package

🔴 The deductible is completely waived.

🔴 One bodywork damage claim within the 10,000 TL declaration limit does not require a report.
🔴 Tyre or glass insurance does not require a report for damage to one tyre or one piece of glass.

🔴 Optional Liability Insurance (2,000,000 TL coverage), Personal Accident Insurance, and Cancellation Protection are included.

✅ Young Driver Package

🔴 Offered to users who do not meet the minimum age and driving licence year requirements for vehicle rental.

🔴 Age and driving licence duration limits can be relaxed for an additional fee.

✅ Additional Driver Package

🔴 Allows the vehicle to be used by persons other than the renter.

🔴 Additional drivers must also be included in the contract.

✅ KM Package (Extra Kilometre Package)

🔴 Allows you to increase your kilometre limit by 500 km during the rental period.

🔴 A maximum of 4 can be purchased.

✅ Cancellation Guarantee Package

🔴 Provides the right to cancel free of charge up to 1 hour before the reservation time.

✅ Tyre/Glass Insurance

🔴 Covers damage to one tyre or one glass pane in the vehicle without requiring a report.

What is the Additional Coverage package? Why should I purchase additional coverage?

Damage, Accidents and Emergencies

Damage, Accidents and Emergencies

⚠️ What should I do in the event of a traffic accident?

🔴 You must notify the authorities by calling +90 224 234 0 555.

⚠️ Collision with a stationary vehicle or collision with a parked vehicle:

🔴 Do not move the vehicle; contact the police/gendarmerie and obtain an accident report.

⚠️ In the event of a collision, if any of the following circumstances apply:

🔴 Use of a vehicle without a driver or driver's licence

🔴 Suspicion of alcohol or mental health issues on the part of the driver

🔴 Damage to public property or public vehicles

🔴 Damage to third-party property

🔴 One of the vehicles does not have traffic insurance

🔴 Death or injury in the accident

🔴 In these cases, you must contact the nearest police or gendarmerie station without moving the vehicle.

🔴 In accidents with material damage, if the above items do not apply, an Accident Report Form must be completed.

⚠️ My vehicle has broken down, what should I do?

🔴 Call +90 224 234 0 555 to notify our office.

🔴 Vehicle replacement will be provided within the service limits.